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Brought to you by Reviews of Holiday Inn Express Hotel New Hongqiao Shanghai

• an example of how you can make a good hotel look bad

  Ashish A

  Dec 21, 2025 | Trip type: Business

  the Rooms are Awesome... the location is awesome everything about the Infrastructure is outstanding for an Express hotel but everything about the service is just way below Par... almost no one speaks English the one who does is not around you always need to translate on the phone... very adamant staff not willing to clean rooms after a particular time.... the common toilets stink of fish.... every one on the reception is a trainee who does not know anything.... even for a pre paid hotel booking they wanted a deposit

  zhang g, 客户关系经理 at Holiday Inn Express Shanghai New Hongqiao, responded to this review

  Dear guest,
  Thank you for taking the time to share your valuable feedback with us. It is our honor to have you staying with us. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.If you need any help you can tell us we will do our best to help you .We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
  
  Sincerely,
  IHG Social Listening Team

• Nice hotel

  293919Ninjakid

  Pattaya, Thailand | Jun 2, 2025 | Trip type: Business

  Very clean. Good service,
  High speed internet.
  Compact rooms, reasonable price.
  
  Especially Hot shower is so good.
  Normally in China, even expensive hotel also broken shower.
  But this hotel are perfect about shower.
  Breakfast also nice.

  zhang g, Manager at Holiday Inn Express Shanghai New Hongqiao, responded to this review

  Dear Guest,
  
  Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Your encouraging review will help us constantly improve our quality even further as we hope to exceed overand beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
  
  Sincerely,
  
  IHG Social Listening Team

• Good budget hotel

  Andrew C

  Hong Kong, China | May 18, 2025 | Trip type: Business

  Cannot expect too much as it is not grand or luxury style.
  
  Rooms are clean but with the smell of smoke although it is a non-smoking room.
  
  I was told that hotel full house at the morning and request a high floor but failed... (perhaps fall into the exhibitions period)
  
  Hotel's located near the exhibition center but far away from railway and downtown. Also, it is hardly to call the taxi.
  
  Breakfast was OK fine.
  
  Average for business traveller.

  zhang g, Manager at Holiday Inn Express Shanghai New Hongqiao, responded to this review

  Dear guest,
  
  Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. And if there is anything wrong during your stay please don't hesitate to contact our front desk, we will try our best to help.We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
  
  Sincerely,
  
  IHG Social Listening Team

• Sightseeing trip

  Eva L

  HK | Mar 22, 2025 | Trip type: Friends getaway

  I stayed there with my friends in mid of march. When we'd checked in, front desk offer us a smoker room which we are non-smoker. So we go down the front desk and requests another room to move. Having checked others room, we got offer to higher level suite which is acceptable. The cleanliness of the room is fair. The one need to comment is the location is not really good. Normally need take at least 15 to 20 mins by walk every time to go back hotel which i think its abit far.

  zhang g, IHG Social Listening Team at Holiday Inn Express Shanghai New Hongqiao, responded to this review

  Dear Eva L,
  
  Thanks for choosing to stay in our property. We appreciate your stay with us and are quite sorry to know that you were not properly arranged. Actually,smoking has be banned in all enclosed public locations starting Mar 1, according to a regulation issued by Shanghai government. We sincerely apologize for any inconvenience caused by other guest's violation of this regulation and surely will strengthen in controlling this. Thanks for your appraisal to our hotel and hope you can choose to stay with us again.
  
  Sincerely,
  IHG Social Listening Team

• Good for sleepover

  Ayushi A

  Mar 14, 2025 | Trip type: Couples

  We booked this hotel as it was close to hongqiao railway station and we had to catch bullet train early morning.
  Room was not much spacious but had all general amenities available.
  There was smoking smell in their room despite on non smoking floor
  Reception staff was good
  Breakfast buffet was average for a vegetarian diet.

  zhang g, Manager at Holiday Inn Express Shanghai New Hongqiao, responded to this review

  Dear Guest,
  
  Thank you for taking the time to write a review about your stay with us. We are pleased to see that you were satisfied with our service. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We look forward to welcoming you back to our hotel again.
  
  IHG Social Listening Team

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