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Location of Pullman Hotel Oceanview Sanya Bay

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Brought to you by Reviews of Pullman Hotel Oceanview Sanya Bay

• Perfect location

  Daniel S

  Zurich, Switzerland | Dec 11, 2025 | Trip type: Couples

  Nice, big hotel on the beach, has everthing you need. We had the suite with a lot of space. Lounge on the top of the hotel is very nice to enjoy some drinks, snacks and the sunset. BBQ/ Hotpot buffet restaurant outside offers a wide selcetion of fresh meals and also nice wine. They have built a passage under the beach road in order to reach the hotel beach safely- very good concept! Pools are quite big and divided into various areas. Staff friendly, in some cases lack of English, but ok.

  dansanya, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this review

  Dear Daniel S,
  
  Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa.
  
  We are very happy to note that you enjoyed our spacious Suite and also our roof bar (the Red Sun bar), which offers unlimited complimentary afternoon tea snacks as well as evening cocktails with unlimited drinks from our house-brands, while watching the orange sunset in the horizon, which is an ideal beach-setting for all visitors of Sanya. Our BBQ restaurant also include the local popular Hot Pot, which is a nice self-cooking activity with more than 20 type of sauces to go with. We appreciate your mentioning of the different swimming pools (we have a heated pool which is very popular during winter season), and also the underpass to the beach, which is one of our selling points, offering direct safe private passage to the beach for all our hotel guests, without the need of crossing the public street above, avoiding the dangerous traffic.
  Once again, thank you for your nice feedback which will serve as an encouragement to all our team members, as we strive to continuously improve the quality of our services to our guests. We will increase our English language training to our junior staff, while we assure you that all our managers are well-versed with the English language, should you face any communication problems.
  
  Thank you again for sharing your experience, and we look forward to your return soon.
  
  
  Yours sincerely,
  
  Danny JC Yeo
  
  General Manager
  

• Outstanding Customer Service

  MontyMcCoy

  Tyne & Wear | Dec 6, 2025

  We booked the Pullman executive rooms because of its Sanya bay location and direct access to the beach.
  
  This is a fabulous hotel with a range of swimming pools for adults and children - lots of activities going on throughout the day - or you can just relax on the beach using the Pullman exclusive sun loungers
  
  We requested a room with a view of Phoenix island , Serena went out of her way to ensure that our needs were met providing excellent customer service
  
  The breakfast caters for all international tastes. Cindy spoke good English and look after all our needs at breakfast
  
  The evening BBQ & hot pot experience was absolutely fabulous , exception quality with chefs grilling and then carving lamb, beef, pork, chicken served at your table
  
  Saffian really looked after us during our stay advising us on hotpot and accompanying sauces - try the BBQ you are guaranteed an exceptional and very different evening
  
  Overall , a delightful and relaxing resort hotel were staff go out of their way to provide a first class experience

  dansanya, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this review

  Dear MontyMcCoy,
  
  Thank you very much for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa.
  
  It is always a pleasure to receive positive feedback from our guests. Thank you very much for the nice description of our rooms, (which are all have astounding ocean views), food (breakfast, BBQ & hotpot, catering to international tastes) and entertainment activities which are our featured elements and unique selling points ensuring our hotel guests relaxes totally, while their children enjoy all the in-house games and ad-hoc activities organized by our recreation team. We appreciate your mentioning of our Serena (Assistant Front Desk manager), Cindy (All-day Dining Assistant Manager) and Saffian (Executive Assistant Manager). Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests.
  
  Thank you once again for sharing your experience, and we look forward to your return soon.
  
  Yours sincerely,
  
  Danny JC YEO
  
  General Manager
  

• Just like home so relaxing

  Arifur R

  Nov 8, 2025 | Trip type: Business

  
  
  I did a staycation 1night and the experience was fantastic though when I check in I requested for an early check in but instead was told that the room not ready as early check in is subject to availability but staff offered me free drink at bar and provide me free early check in at 11 am which was very kind after long flight.
  And staff and even remember my name every time when I pass by lobby they will greet me name
  Plus the room are amazing bed so comfortable and views just over the Sea .
  
  highly recommended

  Danny Y, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this review

  Dear Arifur R,
  
  Thank you for your nice comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa.
  
  It is always a pleasure to receive positive comments from our guests. Thank you very much for your praise of our services especially the effort by our staff to ensure your early checkin was comfortably arranged. It is our Pullman standard that we offer personalized service to all our guests and we appreciated your highlighting our staff remembering your name. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests.
  
  Thank you again for sharing of your experience, and we all look forward to your return soon.
  
  Yours sincerely,
  
  Danny JC YEO
  
  General Manager
  

• 5 star hotel with 3 star service

  SuyoungKim

  Seoul, South Korea | Nov 6, 2025 | Trip type: Couples

  Its a huge hotel with luxurious decor but its staff hardly speaks english. Breakfast area is extremely crowded with Chinese guests who shout and smoke cigarette on the tables without any consideration for other guests. I asked waiters to do something about it but they weren't capable of handling the situation. From the room, I could hear noise from next door and corridor and upstair. Food is expensive and the choice is limited and you have to pay for anything extra for leisure facility. And the singing band at the seafood bbq sings so bad... Overall Hainan itself isn't such a relaxing place but slightly stressful place with so many tourists everywhere I go. I would rather spend my holidays in South East Asia where I can get much better service for the same money spent here.

  Danny Y, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this review

  Dear SuyoungKim,
  
  Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa.
  We are glad to note your praise about our hotel decoration while we are sorry that some of your experience you specified did not meet your expectations. Your feedback has already been shared with our team.
  About the English communication issue, more English training will be conducted for our staff,however, our managers are all well-versed in English are always ready to help if you really find communication difficult with the junior staff. Also most of our guests conveniently use the smart phone translation apps to communicate should it be necessary, and to reassure you, all our managers are equipped with this app should you need to use it. On the crowded Chinese guests in the breakfast area, this usually happen during holiday peak seasons and we will usually advise our guests if their behavioius is extreme. At the same time our food prices follows similar prices available in the Sanya hotel market especially during the peak season, however should you require special discounted rates, our outlet managers are also ready to introduce to you some value-promotion food packages. On your views about our professional Philipino band, we apologise they did not meet your expectation that day, however, for your information, this same band have been performing to a lot of happy guests in the same outlet for already more than 1 year, and they are very talented and are able to sing in many languagues, including famous Korean songs.
  Thank you again for sharing your comments , and your opinion about Sanya versus South East Asia, and obviously every location has their unique differences, and it is our hope that you will give us the opportunity to better serve you again in the near future.
  
  Yours sincerely,
  
  Danny JC YEO
  
  General Manager

• 2017 October exceptional stay

  yeowann

  Singapore, Singapore | Oct 24, 2025 | Trip type: Solo travel

  I stayed at Pullman Oceanview Sanya Bay Resort & Spa for one night right after holiday weekend. I got upgraded and received outstanding treatment, that made my stay exceptionally one of the best I ever experienced.
  My stay experience was personalized and I was greeted by name during various contact points with many different hotel staff (Whom I try but cannot remember everyone's name).
  I was attended by the pleasant Ms Miffy during check-in and during check-out, and further greeted by the duty front-desk managers Jeffer Xiao and JoJo Liu respectively. I got an room upgrade to a level 16 room with beach view and complimentary lounge access. Shortly after entry to room, I had nice snacks and fruits delivered Mr Susan (Nepalese) and also a phone call greeting from duty manager Mr Kelvin.
  Sanya Bay beach is connected with Pullman resort through an underpass, where the friendly hotel security personnel greeted and gave safety reminders to fellow visitors. The staff I encountered at the lounge and lobby (Julia, Sonya, Michelle and team), and at the gym and activities area, were very pleasant and professional. So too for the house-keeping team who tided my room in the evening, and made the place comfortable for rest. During breakfast, I was constantly greeted by name and attended to the busy but dedicated team whom I only remembered Ms Leila by name.
  
  The team at Pullman Oceanview Sanya Bay Resport & Spa is very serious about service and visitor experience, and reflects a high level of discipline and attitude. I am appreciative of the efforts and treatment I received, and very impressed by the resort and team here :)

  Danny Y, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this review

  Dear yeowann,
  
  Thank you for your nice comments regarding your recent stay at the Pullman Oceanview Sanya Bay Resort & Spa.
  
  It is always a pleasure to receive such positive and detailed feedback from our guests. Thank you very much for your praise of our staff, we really appreciate that you remembered so many names of our team members. It is our Pullman service standard that we offer personalized service to our guests, and we are delighted that our team did it well for your stay, and ensured that you are impressived with us. Your nice feedback will serve as an encouragement to all our team as we strive to continuously improve the quality of our services to our guests.
  
  Thank you once again for sharing your experience, and we all look forward to your return soon.
  
  Yours sincerely,
  
  Danny JC YEO
  
  General Manager
  

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