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Brought to you by Reviews of Renaissance Hotel Sanya

• Great Property, Amazing Beach

  Kshitij2003

  Hong Kong, China | Jan 1, 2026 | Trip type: Family

  We stayed here for one night as a part of our Sanya trip and were impressed with the property which is very huge and bang on the Haitang bay with its own private beach.The location is a bit far from the Sanya airport and it took us close to an hour to reach the hotel. The check in was smooth and pleasant. We were greeted with a warm smile and were given a welcome drink and cold towels. The staff gave our 2 kids small marriott souvenirs which was a nice touch!! The room itself was quite spacious with a great view of the sea and the amenities were typical Renaissance. The twins beds were very comfortable and we were able to sleep well. The wi-fi in the room was spotty but worked. What makes this hotel special is the wonderful beach which is very clean and we truly had a great time there. The property has several places to relax (with hanging beds) where you can read while enjoying the sea view. The staff was superb taking care of all our needs. The swimming pool was nice though had lots of insects so need to be careful of insect bites. The washrooms around the pool area though were dirty and not properly maintained (something for the hotel to improve). We ate at the hotel restaurant at the lobby (since no options close to the hotel) and the staff there went out of their way to get us good vegetarian meal which was highly appreciated. The same gesture was repeated at the breakfast buffet where the chef specially prepared a vegetarian dish for us since the buffet otherwise did not have many vegetarian options. Kudos to the hotel staff!! Overall a nice stay and we will return!

  RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

  Dear Kshitij2003
  We appreciate your feedback on tripadvisor and thank you for taking the time to share your experience with us.
  
  We also apologize for failing to meet some of your expectations. We believe that there are still many areas for us to improve on and we are certainly working on those.
  
  Please feel free to let me know directly if I can assist you or your friends with future trips to Sanya. Thank you once again and have a great holiday season and Happy New Year.
  
  Sincerely
  André Nurman
  Director of Operations
  Andre.nurman@renaissancehotels.com

• Very Good Value

  TheBeijingDeva

  Beijing, China | Dec 25, 2025 | Trip type: Family

  We had initially booked a club room at the Sofitel for our trip to Sanya but ended up taking the cheaper option of this hotel after my father in law decided to tag along and double our expenses.... Anyway I digress.
  
  The hotel and grounds are extremely impressive and kept in good condition, the beach is very close to the hotel unlike some other resorts.
  
  We stayed in a lagoon access room which was extremely spacious and in good condition. Large bath and nice shower, comfy bed. Unfortunately the weather in Sanya this time of year is not be best (we saw about a day and a half of sun in ten days) so the pools are bitterly cold and it is not really possible to swim. It is a shame given the amount of different pool sections around the resort that at least one could not be heated to allow for winter swimming.
  
  Staff here generally excellent and very friendly though the restaurant seemes understaffed for breakfast (which in itself I would give about 3/5) but most hotels of this nature resemble feeding time at the zoo during breakfast - mass catering for mass tourism so it is just a grin and bear it scenario.
  
  The food outside of breakfast was generally very good. We enjoyed meals at the Starfish market and bar of both western and Chinese nature. One area where the Ren really gets huge amount of praise from myself is that It doesn't attempt to price gouge customers like most hotels that have 'captive' guests.
  
  Veg hot pot buffet was exceptional value at 108rmb (beer and soft drinks included) with additional meat dishes costing around 40rmb, which is generally high street prices. A bottle of wine at the bar was 148rmb. There were many offers about if you were a Marriot reward member but some stated 'elite' reward member and this sometimes got a bit confusing, some clarity might work well in this area. 10rmb for mini bar drinks also which is unheard of really.
  
  Spa was nice with a decent Massage, 480rmb for one hour is again exceptional value in this sort of resort.
  
  Kids club really nice and invaluable given the weather, kids pools looked good fun though sadly not possible to use given the cold weather.
  
  Overall this is a great hotel and the issues encountered would gave been encountered at any resort in Sanya. I would definitely visit in summer in order to fully utilise the resort's potential.

  RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

  Dear TheBeijingDiva
  Thank you for taking the time to share your experience at our resort on tripadvisor. We are delighted that your family enjoyed the stay and appreciate your commendations, which we certainly would share with the ambassadors.
  
  We alsomapologize if we failed to exceed your expectations. We believe that there are still many areas for us to improve on and we are certainly working on those.
  
  Please feel free to let me know directly if I can assist you or your friends with future trips to Sanya. Thank you once again and have a great holiday season and Happy New Year.
  
  Sincerely
  André Nurman
  Director of Operations
  Andre.nurman@renaissancehotels.com

• Excellent Service

  jsingap0re

  Singapore, Singapore | Dec 12, 2025 | Trip type: Couples

  we'd recently encountered the hotel through a friend who'd stayed there before. our requirements were quite simple. have a room that enables us to walk to the beach (without crossing any street, etc) and got a room with a beautiful view, metres from the beach.
  our trip took us from Haikou, and the hotel had kindly offered to get our train tickets (which we later found out was a real pain for anybody trying to get them from outside China). we actually later later found out that the tickets were actually bought off a concierge personnel's personal account (i guess wechat).
  anyway, the train station in Haikou was easy to navigate and we queued and got our tickets promptly. give yourself plenty of time to do this if you've never done it before as the ticket office tend to be very crowded and at times chaotic. boarding time is actually about 15 mins before departure, add in q-ing time at the ticket office and you'll need at least an hour. needless to say there will be lines everywhere from ticket office, ticket presentation, to boarding so depending on the time of the day or season, you may need more than an hour.
  the hotel picked us up at lingshui train station (1 stop before sanya) when we arrived and it was about a 30 min ride.
  from the time we arrived until the day we departed, staff at the hotel were very friendly and accommodating and i'd the impression that chinese hotel guests generally dont interact that much with the staff other than to ask them for things. we met a whole lot of interns who were working about 6 months before they go back to their respective U to continue their studies.
  BEACH
  the beach is beautiful although it was a little chilly when the wind blows. Haitang bay where the hotel is on is a rather large bay and the ferocity of the waves doesn't really tolerate a lot of swimmers. tanning is great as it was sunny and cool, the 6 days we were there.
  F&B
  buffet breakfast at the main restaurant tend to be a little chaotic unless you get there before 0830. a good variety of chinese food and some interesting provincial flavours were featured.
  the lobby lounge is great for afternoon tea, and evening drinks with a 2 pcs filipino band playing at night.
  most nights we were at the starfish restaurant which had a great deal for semi buffet hotpot. Y108 for free flow beer (which admittedly you wont drink that much of), salad, veg and fruits. try the blue shelled clams and sliced beef. of the 4 nights at the buffet, we only managed to get 1 night at the restaurant when they were not booked for groups. actually we preferred the starfish bar for the buffet as the 2 pc band was performing 1900 at the bar before they move on to the lobby lounge.
  it was our first time in sanya and certainly not our last.

  RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

  Dear Mr. jsingap0re
  We appreciate the time you have taken to share your experience staying at our resort.
  We are delighted to hear that you enjoyed the moments here, which we will certainly share with our ambassadors.
  
  We also apologize if we failed to exceed your expectations. We believe that there are still many areas for us to improve on and we are certainly working on those.
  
  Please feel free to let me know directly if I can assist you or your friends with future trips to Sanya. Thank you once again and have a Christmas and Happy New Year.
  
  Sincerely
  André Nurman
  Director of Operations
  Andre.nurman@renaissancehotels.com

• Wonderful environment & Excellent Services

  Ivan3311

  Dec 11, 2025 | Trip type: Family

  Room:
  -Very spacious
  -wonderful view at 8th floor
  -Not new but in good condition
  -A little smelly at the beginning but it disappear after openning the class door for ventilation
  -bad snell in the wardrobe, may be due to the slipper
  
  Restaurant:
  -many food choices in breakfast buffer
  -plenty of seats
  -good quality food for the chinese restaurant for dinner
  - also tried afternoon tea at the pool side snack bar
  
  Services and pool/beach:
  -nice staff with smile face and greetings
  -big and beautiful swimming pool
  -a big beach with soft sand and many beach chairs
  
  Complaint:
  The shuttle bus driver didn't even stop and just drive away when he arrived the shuttle bus car park at the airport! We waited for it for one hour and have to take taxi to the hotel finally
  
  Overall:
  A real 4-5 star resort with good view, services, plenty of activities.

  RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

  Dear Mr. Ivan3311
  We appreciate the time you have taken to share your experience at the resort. Our utmost apology for failing to exceed your expectation. Thank you for the feedback on the room, which we have been working to refresh the rooms since the beginning of the year.
  
  Thank you also for the kind comments on our ambassadors, which we will share with and we are positive that they would be very delighted to hear that you enjoyed the stay.
  
  Please feel free to let me know directly if I can assist you or your friends with future trips to Sanya. Thank you once again and have a Christmas and Happy New Year.
  
  Sincerely
  André Nurman
  Director of Operations
  Andre.nurman@renaissancehotels.com

• Fantastic hotel

  er9060

  Singapore, Singapore | Sep 19, 2025 | Trip type: Business

  Its a beautiful and friendly resort that is suitable for family, friends and business . The room is clean , spacious and comfortable with a stunning sea view . Foods are great and lot of choice for the breakfast buffer.Staffs are polite and helpful . The resort is just a short walk to the beach where u can spent your whole afternoon there . Great and nice resort and highly recommended

  RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

  Dear Mr. er9060
  Thank you for choosing our resort for your holiday. We appreciate the time you have taken to share your experience and grateful for the encouraging feedback which we will certainly share with our ambassadors, which I am positive will motivate them to continue to do better.
  
  Please feel free to let me know directly if I can assist you or your friends with future trips to Sanya. Thank you once again and have a great 2017.
  
  Sincerely
  André Nurman
  Director of Operations
  Andre.nurman@renaissancehotels.com

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