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Brought to you by Reviews of Shangri-La Hotel Hangzhou

• Outdated...

  Jamgrace

  Oct 10, 2025 | Trip type: Business

  I was disappointed as soon as I walked in the room. It looked outdated...it showed wear...I could see stains on furniture...bathroom needs updated, too. Even my wife looking at the room behind me while I was using Facetime noticed the room seemed outdated.
  My room did have a huge bed...larger than a King. My view was of an alley...I must have not paid much for my room compared o others. There has to be a better room.
  I wasn't here for the tourism so it may be better for the location on West Lake.

• Not your usual boring hyper-techno hotel in China

  Peter A

  Hong Kong, China | Sep 10, 2025 | Trip type: Business

  I have lived in China for almost 30 years now, and I think that I can state that this is the nicest hotel that I have been to : the position is fantastic, overlooking the West Lake in HangZhou ( and by overlooking I mean, the lake is right there in front of the hotel entrance ).
  The hotel is surrounded by thick vegetation and the general environment, both inside the hotel and outside, is surprisingly elegant and not kitsch as is sadly the case in so many other places in China, with absurd multi coloured lightning or concrete statues of " manga " like creatures.
  In this hotel, as well as around this West Lake, one can still feel that grace, that elegance and understatement that we tend to think of when dreaming of " Old China ". I can talk of the East Wing where I have been staying a few times, ok there is a giant Guilin image 8 meters high right in the lobby, but it doesn't disturb, that's part of the culture.
  What is instead fascinating are the rooms, spacious, with a pleasant art-deco-ish feeling to them, one would imagine that the guest houses where Chairman Mao or
  Deng Hsiao Ping lived would have had the same kind of style.
  Now, for all of you who get aroused, when entering a hotel room, by the fact that you have to titillate with your middle fingertip the " touch sensitive " light switches until you get precisely that nerdy degree of light intensity that is so " you ", well you better avoid this hotel : here the situation is pretty bad, be warned that to turn on the lights you press against a switch, you hear " click ", and the light is on ! So for you guys there are thousands of other hotels to choose from, you'll be disappointed with by one.
  But if you belong to that human sub-group close to extinction, who still knows how to dream, to imagine, who doesn't give a damn if they're not surrounded by technology all the way to the toilet, then this place will remain in your memory.
  Finally, staff are, as always in China, extremely courteous, polite and ready to help.

• Might be good for vacation, but not for business trip

  Alex99998

  Austin, Texas | Jul 11, 2025 | Trip type: Business

  This is an older property (no exaggeration, they have pictures of Kissinger visiting) in the middle of a tourist area. It is a long drive from the airport. Getting to anywhere in Hangzhou takes a long time. WIFI is spotty depending on where you are in the hotel. Breakfast buffet is average, at best. On the plus side the nearby lake is scenic and there are plenty of reasonably priced restaurants within a short walk. I might go here for a vacation but for business I would choose a modern hotel in the city.

• weekend short trip

  bernardwnj

  Nanjing | Jul 8, 2025 | Trip type: Solo travel

  The location of the hotel is wonderful, in a nice lush garden next to West lake, a 20 minutes walk from the center of the city if taking the historic dam through the lake. A very 'Hangzhou' experience. The staff was extremely attentive and welcoming. Buffet dinner quality at the garden café could have been better, but it might have delighted a seafood-lover....

• Exceptional service

  gregnx

  Jun 9, 2025 | Trip type: Business

  They keep track of what you like and surprise you with it when you arrive. Fitness center and store is top-notch. Grounds are very clean and fun to walk around to explore or get a little exercise. Bicycles available for use.

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