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Location of Shangri-La Hotel Guilin

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Brought to you by Reviews of Shangri-La Hotel Guilin

• Nice hotel

  Martha B

  Boston, Massachusetts | Jul 25, 2025 | Trip type: Family

  Good hotel, friendly staff, great bartender/waiter.
  Clean and comfortable.
  Kid friendly with scheduled activities.
  Great buffet with Hugh variety for many different tastes.
  Convenient location.
  Nice place to return to after a long day.

  , General Manager at Shangri-La Hotel Guilin, responded to this review

  Dear value guest,
  
  Thank you for staying at our hotel and sharing your positive comments. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our team accordingly. Shangri-La Hotel Guilin is located near the Yushan Bridge, on the east bank of the Lijiang River (the starting point of the elite section of the Li River Scenic Area in downtown), making you feel like you are in the corner of paradise. Without leaving the hotel, you can enjoy various local snacks at the “Food Booth” in the lobby and experience Guilin culture and custom by participating or watching the Bamboo Dance and Mini Cuengh Shows every Tuesday, Thursday, Saturday and Sunday. Our hotel also has many recreation facilities and activities for children, including Kids Club, Game Lounge, Mini Zoo, Mini Royal train, rock climbing, bumper boats, cobblestone painting, cooking classes, etc., so that children can have full of fun in the hotel every day.
  
  Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.
  

• The best in Gulin

  theboudoir09

  Kuwait City, Kuwait | Jul 14, 2025 | Trip type: Friends getaway

  I usually go for luxury hotels or design boutique hotels, but this one is the nicest in the city of Guilin. 45 minutes away from the hotel. The area around isn’t one to walk around in, but the view from the river side of the hotel is beautiful. Diecai mountain is steps away, that’s the only thing apart from Li River (by hotel) that’s worth a visit.
  
  The hotel caters to families the most. Spacious lobby. Great concierge services even though staff speak English not fluently so you’ll have a hard time understanding like most places in China. There’s a mini kids train that roams the garden area. There’s also a mini zoo! Nice for the kids. Tai Chi in the morning. Rooms are nice.

  , General Manager at Shangri-La Hotel Guilin, responded to this review

  Dear value guest,
  
  Thank you for staying at our hotel and sharing your positive comments. We have taken note of your comment on the English of staffs. Rest assured that the corrective actions will be taken to rectify the situation and more staff training will be conducted in order to strive for better customer service in the future.
  
  Shangri-La Hotel Guilin is located near the Yushan Bridge, on the east bank of the Lijiang River (the starting point of the elite part of the Li River Scenic Area in downtown), making you feel like you are in the corner of paradise. Without leaving the hotel, you can enjoy various local snacks at the “Food Booth” in the lobby and experience Guilin culture and custom by participating or watching the Bamboo Dance and Mini Cuengh Shows every Tuesday, Thursday, Saturday and Sunday. Our hotel also has many recreation facilities and activities for children, including Kids Club, Game Lounge, Mini Zoo, Mini Royal train, rock climbing, bumper boats, cobblestone painting, cooking classes, etc., so that children can have full of fun in the hotel every day.
  
  Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.

• “Great location, lovely hotel”

  sharon L

  United Kingdom | Jul 2, 2025 | Trip type: Family

  Great location, lovely hotel and friendly staff. We had a room overlooking the Li river. The room had a separate living area which we put a fold down bed in for out teenage son. Plenty of room for our 3 night stay. Chinese restaurant very good standard and choices for all nationalities in the breakfast dining room. Lobby bar in the foyer was a nice place for pre dinner drinks and the hotel also had a bar that brewed its own beer, excellent bar staff very friendly and welcoming with large screen for the World Cup!
  The outdoor pool was closed which was a shame as the weather was hot. I am sure it will be a great place to relax by when renovated as the gardens are beautiful.

  , General Manager at Shangri-La Hotel Guilin, responded to this review

  Dear value guest,
  
  Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed to our colleagues accordingly.
  
  The outdoor pool was closed due to maintenance during your stay. We are very sorry for the inconvenience caused. Now it has been opened and will be operated until 30 Sep. Hope that we will have the opportunity to redeem ourselves in future.
  
  Once again, thank you for your kind comments and regard hotel as the preferred choice of yours in Guilin. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.
  

• Excellent Hotel

  John P

  Stockton-on-Tees, United Kingdom | Jun 28, 2025 | Trip type: Couples

  Stayed here a couple of nights. Lovely hotel and, once again for Shangri La hotels, a wonderful breakfast buffet. Nice big rooms. Lovely gardens with exit gate to access the riverside walk. Shame the fountain was seeing overhauled.

  , General Manager at Shangri-La Hotel Guilin, responded to this review

  Dear value guest,
  
  Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our team accordingly. By the way, the fountain is upgrading, which will be completed in Jul. Sorry for the inconvenience caused.
  
  Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.
  

• Highs and lows but not what you expect from a Shangri-La

  Roverbjc

  Shanghai, China | Jun 23, 2025 | Trip type: Family

  The staff are friendly and do try and help. We didn’t bring a pushchair for our toddler son whose battery is normally never ending, but he was unwell and the hotel kindly arranged a loan buggy, However, if you are used to typical Shangri-La international hotels, this hotel will disappoint you. This hotel is just a mass tourist hotel aimed at the local market. I can’t say I blame them, as this is their major market, but the hotel should be branded as a Traders hotel or similar, not a Shangri-La. The Shangri-La website says they are 5* luxury hotels. This ain’t.
  
  The food is to a very average standard and no better than a typical 3* Chinese hotel. The food and service has gone local. Pink stinking tasteless sausages at breakfast, similar to what you could buy in Family Mart for 3 rmb each. Stale croissants that are so dry they shatter into a hundred pieces if you try and cut them and room service that cannot manage basic condiments like salt and ketchup and presents you with overcooked food.
  
  Room decoration, I suppose a matter of taste, but a bit old fashioned.
  
  300 rmb for a daily pass for children to enjoy most of the amenities! That was a surprise they don’t tell you about on the website. If you don’t want everything you can pay a “mere” 100 rmb for all day access to the children’s play area. A kids play area with balls and slides can be found in most decent hotels for free. 50 rmb for twice round the hotel on a toy train is a joke. A resort hotel that stings you for extras.
  
  I wanted to leave a day early but my wife has persuaded me to stay the full four nights we booked, but I do so wish we’d stayed elsewhere. I’m sure we could have got a similar level of service and amenities for half the price of the Shangri-La.
  
  I assume a hotel chain like the Shangri-La conducts audits their properties or at least hope they do, but standards here are not I expected. For the price and level of service I could not recommend it.

  , General Manager at Shangri-La Hotel Guilin, responded to this review

  Dear value guest,
  
  Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your unsatisfactory experience.
  
  We are very disappointed that we were not able to meet your expectations during your stay. We have taken note of your comments and shared them with Kitchen. Rest assured that the corrective actions will be taken to rectify the situation and more staff training will be conducted in order to strive for better customer service in the future.
  
  In regards of most of the recreation activities and facilities, unfortunately we don’t have any plan to provide free entrance of Kids Club at the moment. Hence, we suggest reserving our Family Package for your next stay via hotel Reservation Department which includes daily breakfast for 2 adults and 1 child under 12 years old, half day pass activities for 1 child under 5-12 years old during the stay (Inclusive of Mini Royal Train Tour, Bumper Boat, Mini Zoo Feeding, Rock Climbing Kid's Arts Crafts, fun at Kids Club and Game Lounge), one complimentary children tent during the stay, enjoy 20% off F& B and Guilin scenic spot tickets, enjoy 50% off SPA and pick-up from airport to hotel, enjoy RMB100 laundry credit during stay. And there are slides in the backyard garden for free.
  
  Once again, thank you for your comments and we sincerely hope that we will have the opportunity to redeem ourselves and welcome you back to Shangri-La Hotel, Guilin in the future.
  

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