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Brought to you by Reviews of Hengda Hotel Guangzhou

• Impressive Hotel

  Philippe34200

  Sete, France | Jan 21, 2026 | Trip type: Business

  This hotel is like a French Renaissance castle , on top of a small hill and dominating huge gardens . Rooms are very large , just like everything else , and perfect . Service is fine and friendly .
  Hengda hotel is a very nice experience of luxury for a very good price . However it is a bit isolated, and a car or taxi is needed if you want to eat out of the hotel for example .

• ''Excellent''

  wasermax

  Istanbul, Turkey | May 2, 2025 | Trip type: Business

  Hengda Hotel is very good located in Guangzhou. You can see many trees and very well river in front of hotel. I stayed there for 7 days with my group. Hotel offer me what I need. Also rooms are very big and luxery. But the waitress and the other personnels are not good about speaking English but it is ok.
  So, Higly recommended.

• A nice big room does not a hotel make!

  Segoviano81

  Bristol, United Kingdom | Apr 20, 2025 | Trip type: Family

  Let's start with the positives - nice big room, clean and friendly staff. very big reception and building itself is very attractive. The location is quiet so a nice relaxing sleep you will definitely get.
  Ok that's the niceties done. Let's move on to the reality - The photos on here are photoshopped as surrounding the back of the hotel are massive apartment blocks. The majestic fountains and gardens below are amidst roads that are bordered by millions of parked cars.
  We arrnaged a pick up from the metro station (which is very close) however the driver got lost in the middle of a residential area. Arriving at the hotel, as many people have said, I was impressed by the building. Check in was fine and the service was friendly. The room contained twin beds although I had requested a double/ queen bed.
  We decided to take a swim in the olympic pool that had been advertised - the pool is great, but it is in a sports centre a 10 minute walk away. This is not very convenient or comfortable, especially in a hotel that claims to be 7 stars! lol
  The pool is shared by the community of residents from the massive apartment blocks looming over the hotel and the changing rooms look equipped to deal with 15 people max.
  This said the pool was clean, big and the staff friendly.
  Please note that the although they say the pool closes at 10pm you have to leave the pool by 9:40.
  As this hotel is not very close to any restaurants your main choice will be the 2 restaurants in the Hotel.
  PLEASE DO NOT EAT IN THE WESTERN RESTAURANT.
  I have worked in / been involved with hospitality for over 15 years and this restaurant was awful. The buffet looked depressing and very overpriced - the price was 108 RMB but the food was sub standard chinese food that you can get in the city for under 20RMB. Having seen this I decided to order from the menu.
  We ordered a caesar salad, the pork knuckle and pasta. This took over 45 minutes to arrive, we had to re-request the salad as it had been missed off.
  What arrived was tragic - a ceaser salad with lettuce, bacon from a packet (those little horrible bacon bits that taste of nothing), powdered parmesan but NO egg, NO anchovies, NO seasoning and NO shaved parmesan - the salad was tasteless and badly presented. Next, the pork knuckle ...mmm how I love pork knuckle - slowly cooked and falling off the bone, with a nice crackling..... or in this case a burned bit of overcooked, tough pork which looked like it had been around a long time. Finally the pasta, now this could be my mistake as having Italian background I am a harsh crtic of pasta - but this was again very mediocre, overcooked pasta. The menu said a white wine and mussels. Now this makes me think of a lovely light sauce with a hint of lemon maybe, but instead they decided to added what must have been pesto from a jar. My heart sank just looking at it.
  The service was sub par and they seemed eager to get you sat down (wonder why?!! lol).
  Breakfast was slighly better but again overpriced and I could have used the bacon to tile a roof.
  We asked for a late check out but again this was not possible and then we asked for a taxi to the metro station, they said it was best to get the bus as it could take all day to get a taxi. Great way of selling the convenience of the hotel lol - but sadly this is true. We had to get two buses to get to the metro station.
  It seems that this hotel has misunderstood the point. You cant just decorate a place nicely, especially with the location. There is little to do there and little ambience, the backgroun music in the restaurant was the beeping of some kind of alarm.
  NB - WIFI ONLY WORKS IF YOU POINT YOUR PHONE AT THE DOOR, connection is terrible.
  The place has potential but they are misguided as to the priorities. They need to offer a great dining experience, have a pool and spa within the building, create more atmosphere and think a bit harder about the customer experience... as I left hungry, stressed and unhappy, carrying my family's bags to a bus stop from a supposedly 5 star hotel.....mmmm not great

• Few things are good but rest are just opposite

  PrakashAgrawal

  Kolkata (Calcutta), India | May 10, 2025 | Trip type: Business

  I stayed here for 3 nights during Canton fair 2014. The hotel is a palatial type property with huge fountains, statues and well maintained garden, nestled inside a residential zone with beautiful surroundings. The rooms are huge with all facilities and a steal for the rate of 80$ approx. including taxes and Bf. The good things all stop here. The location is too far off from the main city and the area is completely desolated by the evening. You have to call for a taxi well in advance or else you could end up waiting for hours. There is no shops or famous eating joints nearby in which you can spend some time. The staff here do make an effort to understand/speak English but with very little luck. The rooms have balcony which are locked and they don't open it even if you request them for reasons unknown.
  The spa adjacent to the hotel is one of the best I have ever seen in my life with huge plunge pools, games zone, snack bar, pool tables to name a few. Again the worst part about it is their attitude and they are real crooks. I had selected a normal body massage for 300 RMB and once inside the spa the staff gave added extra services like milk bath, scrubbing and honey without my knowledge and permission and at the time of payment I was forced to fork out extra 250RM. When I protested at this around 4 or 5 staff of their surrounded us and started howling and forced us to pay.
  Overall a property best avoided as there are so many good options available in the main city areas.

• Don't Heng-da around for this one!

  Chris V

  Sydney, Australia | Apr 25, 2025 | Trip type: Business

  We had a mixed experienced over our Hengda hotel. We were staying at the hotel as part of the Canton fair.
  Upon our initial arrival, we were blown away by the size of this palace-like accommodation we had booked. We booked this hotel, based on the great reviews that it already had on Trip Advisor.
  The hotel advertised that it was within 20 minutes drive of the Canton fair - wow attention grabber. The commute, including traffic took well over an hour and arrived 30-40 mins to the fair every morning. Very disappointing for a 5-star hotel. We stayed 3 out of our 5 nights we booked, we were that unsatisfied.
  Being a fitness conscious, protein enthusiast we found that the gym was a 10 minute walk away, in another hotel. To be fair, the fitness room was amazing just not part of the hotel. The hotels pool was also currently being filled with liquid when we arrived. We were also charged ridiculous room service fees, over things we didn't order. The hotel also featured a very sub-par buffet included for breakfast - think odd sugar coated bread and assorted fruit.

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