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Brought to you by Reviews of Holiday Inn Hotel Century City West Tower Chengdu

• Oh, the smell...

  Steven Y

  United States | Jan 3, 2026 | Trip type: Business

  First of all, the service was great! All the staffs encountered were professional and polite. They try to help to the best as they can.
  But great staffs cannot save the old building and bad design.
  Have you been to the old building with bad drainage so you can smell the sewage? Yes, it's like that. The room I first checked in was bad, so I requested the change. The staffs were helpful and found me a new room in the same floor but in a different direction. Unfortunately, it didn't help. The smell was worse. I had to use the wet towels to try to block the drainage and to close the bathroom to minimize the smell. It comes and goes -- mostly ok in the daytime; but just image you come back to you hotel room after a long day work and "enjoy" the smell from the toilet...
  Besides that, the age of the facility is simply visible. Worn about switch, crack on the sink. It's clean (if you don't mind the smell) but you won't feel comfortable.
  Given all the options in the area with reasonable prices, I won't not recommend this hotel in this case.

  Jemry Z, Guest Relations Manager at Holiday Inn Chengdu Century City- West Tower, responded to this review

  Dear valued guest Steven Y,
  Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.
  
  Sincerely,
  
  Jenna Han
  Distribution & Relationship Marketing Team

• Absolutely Perfect Experience

  MontyMcCoy

  Tyne & Wear | Nov 27, 2025 | Trip type: Friends getaway

  We booked a club room with access to the lounge. The service we have received in the lounge has been first class
  On our first visit we were warmly welcomed with a smile and Kaimi, Luck Li, Lucy Lu and July could not have been more helpful.
  July was excellent in helping to plan our visit itinerary, advising us on places to visit and providing suggestions for a daily schedule, she even went that extra mile talking to our niece in Hong Kong to organise our day
  
  Kaimi and Lucky Li have been invaluable, ensuring that we have received excellent service throughout our stay
  
  My friend celebrated his 60th birthday during our visit to China and was absolutely delighted when the hotel surprised us with a birthday cake to mark the occasion.
  
  Kaimi , Lucky Li and Lucy Lu presented the cake and enthusiastically sang Happy Birthday , even presenting a box of Godiva chocolates to celebrate
  
  We have really been spoilt by their generosity of spirit
  
  The team have really provided a very special professional first class service, warm and friendly with a perfect smile
  
  Holiday Inn should be very proud as they have excellent staff
  
  We have really enjoyed our business lounge experience made extra special by Kaimi, Lucky Li, Lucy Lu and July
  
  Service with a smile and absolutely perfect experience which we will always fondly remember
  
  
  
  

  Jemry Z, Guest Relations Manager at Holiday Inn Chengdu Century City- West Tower, responded to this review

  Dear valued guest,
  Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and we will pass your praise to the staff who you mentioned in your comment. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon.
  
  Sincerely,
  
  Jenna Han
  Distribution & Relationship Marketing Team

• Surprisingly just fair

  Reggie H

  Oct 29, 2025 | Trip type: Business

  So this time I am in „panda city“ Chengdu hosting a workshop for a Tier1 Automotive Supplier..
  
  Check in process and room were ok. What surprised me however was lack of English the staff spoke.
  
  Anyhow, it all worked out somehow.
  
  Breakfast was good.. however the tables weren’t the cleanest.
  
  My room had a big walk in shower yet the bathroom itself was kinda small.
  The bed was great and I had a choice of pillows (firm/soft)
  
  The seminar room was a 10min to the continental complex. Room was great and spacious and staff was very attentive.
  
  So overall a good stay but would of been better if staff were better trained in English. Would of saved me a lot of time and energy.
  
  
  
  

  Jemry Z, Guest Relations Manager at Holiday Inn Chengdu Century City- West Tower, responded to this review

  Dear Guest,
  Thank you for your feedback following your recent stay, which we have shared with our management team. We are constantly striving to provide our guests with good quality facilities and a comfortable and welcoming ambiance, as well as excellent service. As such, we have taken your comments to heart, as we plan for the future.
  Thank you again for suggestion. We are looking forward to your next visit.
  Linda Bai
  Distribution & Relationship Marketing Team

• very good hotel for exhibitors

  Georgie A

  Tbilisi, Georgia | Mar 27, 2025 | Trip type: Business

  i stayed in this hotel during an exhibition (the exhibition centre is just next to it) thus it was very convenient. the breakfast was really good (choose from chinese, japanese, european cuisine) and the lunch for 88RMB was really good too.
  
  the room was ok. when i checked-in the floor next to the bathroom was wet (because during the shower the water is accumulated). during my stay the door lock electricity was damaged and the lock had to be changed.
  
  the receptionists are friendly and ready to help.
  there is a big queue at the reception.
  and the worst: they let me block a deposit of 5000 from my card.

  Jemry Z, Distribution & Relationship Marketing Team at Holiday Inn Chengdu Century City- West Tower, responded to this review

  Dear Georgie A,
  Thank you for taking the time to post your feedback about your stay! We are more than pleased to hear that our location and services leave you with good impressions. Meanwhile we have communicated your feedback with concerned department and relative training will be conducted soon.
  Many thanks again. We do hope you'll join us in residence again soon.
  Felicity Qiu
  Distribution & Relationship Marketing Team

• Great hotel and location for business meetings!

  IMAbbyNormal

  Minneapolis, Minnesota | Feb 19, 2025 | Trip type: Business

  The Holiday Inn Chengdu Century City - West Tower is a great location for business meetings. Close to the convention center, the hotel is convenient and can accommodate very large groups.
  
  The hotel front desk staff were very friendly and worked hard to provide good service. My room was clean and I appreciate the efforts of the housekeeping staff. Internet access was very good.
  
  The large restaurant has buffet-style service, giving many options for breakfast, lunch or dinner. Waiting times and table availability were a challenge when large groups arrived, but the waitstaff were diligent in ensuring that the food was replaced and fresh. Well done!
  
  I had difficulty in getting a taxi; ask the front desk for help in calling a taxi for you. Luckily, another rider allowed me to ride with them to the airport and the kindness of a stranger only endeared me to the people of Chengdu.
  
  The Holiday Inn Chengdu Century City hotel gave me a great experience and I look forward to staying there again! Highly recommended!

  Jemry Z, Distribution & Relationship Marketing Team at Holiday Inn Chengdu Century City- West Tower, responded to this review

  Dear IMAbbyNormal,
  Thank you very much for taking the time to share your comments expressing your satisfaction with us at Holiday Inn Chengdu Century City-West Tower. It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future.
  Felicity Qiu
  Distribution & Relationship Marketing Team

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